Contaminated food delivery

I had ordered a Single Chicken Mandi through Swiggy (Order ID: [protected], Invoice No: [protected]) from Imperial Multicuisine Restaurant, Red Hills Road, Hyderabad (FSSAI: [protected]), delivered on 13-11-2026. I paid ₹145.00 for the order, which included a ₹10.00 packing charge. On delivery, I found that the packaging was damaged despite the packing charge paid, and the rice in the order was contaminated and unsafe to eat. I have photos of the damaged packaging, the contaminated food, and the tax invoice as proof. I reported this issue to Swiggy support, but my refund request was denied. I am demanding a full refund of ₹145.00 for this order, and I also request that strict quality action be taken against the restaurant for serving contaminated food.