Complaint against Star health insurance
Nishitha
Kalpetta · filed 12d ago
Type
Refund Denied
Place
Wayanad
Published
26 October 2026
Complaint Details
**Respected President and Hon’ble Members of the Commission,** I respectfully submit this complaint against Star Health and Allied Insurance Company Limited regarding the rejection of my health insurance claim bearing Reference No. **CIR [protected]. The claim was rejected despite the medical treatment actually received by me and the supporting medical records submitted to the insurer. I respectfully submit that the claim should be assessed based on the contemporaneous medical assessment, diagnosis, treatment provided, supporting medical documents, and the applicable terms and conditions of my insurance policy. I had already approached the insurer and requested reconsideration of the claim. However, the insurer informed me that its Medical Panel had reviewed the matter and maintained the rejection. Despite my request for reconsideration, the matter remains unresolved. I am aggrieved by the rejection of my claim and request this Hon’ble Commission to examine whether the insurer’s decision is supported by the applicable policy terms and the actual medical circumstances of the case. I further request that the insurer be required to produce the relevant claim assessment records, medical review findings, and the specific policy provisions relied upon to justify the rejection. I respectfully submit that, if the rejection is found to be contrary to the policy terms or applicable law, the insurer may be directed to settle the admissible claim amount, together with such interest, compensation for proven loss and hardship, and litigation costs as this Hon’ble Commission considers appropriate under the law. **PRAYER FOR RELIEF** In view of the above facts and circumstances, I respectfully request that this Hon’ble Commission may be pleased to: 1. Admit and consider this consumer complaint in accordance with the applicable law. 2. Examine the justification for rejecting my health insurance claim, Reference No. CIR [protected]. Direct the opposite party to produce the relevant claim assessment documents, medical review findings, and policy clauses relied upon for the rejection, as permitted by law. 4. If the rejection is found to be unjustified, direct the opposite party to pay the admissible claim amount in accordance with the insurance policy. 5. Award appropriate interest, compensation for any established loss or hardship, and litigation costs, as deemed fit by this Hon’ble Commission. 6. Grant any other relief that this Hon’ble Commission considers just and proper in the circumstances of the case. I declare that the facts stated in this complaint are true to the best of my knowledge and belief, and I undertake to submit the relevant policy documents, medical records, claim correspondence, rejection letter, and other supporting evidence as required
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