Complaint against Restaurant
Vikas
Mumbai · filed 4d ago
Type
Fraud / Cheating
Place
Daund
Published
9 November 2026
Complaint Details
I had ordered food through Zomato while traveling on a train, from a restaurant listed on the platform. When the order arrived, the quantity of food delivered was much less than what I had paid for. On checking further, I found that this restaurant has no genuine physical location, Google Maps shows it as temporarily closed, and it is also not listed on Zomato as a cloud kitchen. This raises suspicion that the restaurant, possibly with involvement of the area Zomato manager, is operating fraudulently by accepting orders and payments without a real functioning location, and by delivering less quantity than what was ordered and paid for. I also placed two more orders using another phone number, one full chicken biryani and another full mutton biryani with chicken lollypop. The quality and quantity of these orders were also very poor and disappointing. Since I was traveling on a train at the time, I had no option to cancel and order from another restaurant, so I was left wasting both my time and money. I request that this restaurant be investigated for fraud and cheating, and that appropriate action be taken against the restaurant and anyone found involved, including any responsible Zomato staff. I also request a refund for the shortfall in quantity and the poor quality food that was not delivered as paid for. I am willing to share further details over phone or email if contacted.
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