Driver used phone on a video call while driving, wore no seatbelt, AC wasn’t working, and overcharged me. Unsafe ride! I demand a full refund.

I had a very bad and unsafe experience during my cab ride. The driver was continuously using his phone and attending a video call while driving, even looking at the screen instead of focusing on the road. This was a serious safety risk and could have caused a major accident. He was not even wearing a seat belt. Additionally, the car’s AC was not working, making the ride uncomfortable. Despite this poor and unsafe service, he charged me ₹354 instead of the actual fare of ₹314. I am extremely disappointed with this experience and the company’s refusal to provide a full refund. Passenger safety should be the company’s top priority, and such irresponsible driving should never be tolerated. I demand a full refund for this ride and appropriate action against the driver. This was one of the worst cab experiences I have ever had, and I expect a prompt and fair resolution.