Deficiency in Service and Supply of a Defective Product – Prestige Induction Cooker Not Working Since Purchase and Failure to Resolve the Registered Complaint

I purchased a Prestige induction cooker based on the salesperson's guidance and representations, expecting a fully functional product. However, the first unit experienced two failures and was subsequently replaced. Unfortunately, the replacement unit has also developed the same issue and is not functioning properly. The model supplied, referenced in July 2026, appears to have a recurring product defect. Despite registering complaints and making repeated follow-ups and reminders, I have not received a proper response or resolution from customer service. My calls have also gone unanswered. I have incurred expenses and inconvenience despite following the company's salesperson's guidance and cooperating with the replacement process. This reflects a serious deficiency in product quality, after-sales service, and customer grievance redressal. Requested relief: Replacement with a fully functional, reliable product of a different model or a full refund, along with appropriate compensation for the inconvenience and deficiency in service.