collect dress wrongly

FORMAL CONSUMER COMPLAINT AND FINAL REQUEST FOR RESOLUTION To: Meesho Customer Support Team Grievance Redressal Team / Senior Management Subject: Formal Complaint Regarding Wrong Item Collected During Return Pickup, Failure to Resolve the Issue, and Unsatisfactory Customer Support Dear Sir/Madam, I am writing to formally raise a complaint regarding a serious issue with my Meesho return pickup and the unsatisfactory response I received from your customer support team. Meesho Order ID: [protected]_1 I ordered a combo pack of three cargo pants through Meesho. After an exchange, I requested a return because the exchanged items were also uncomfortable. During the return pickup, my elderly father was at home. Due to an unintentional mistake, he handed over my child's birthday dress instead of the cargo pants. The pickup agent collected the birthday dress and marked the pickup as completed in the app. All three cargo pants are still with me at home. The birthday dress is valuable to my family, and its estimated value is approximately ₹1,000–₹3,000. I am deeply concerned that this item may not be returned to me. I contacted Meesho customer care by telephone to explain the situation and request assistance. However, I was told that nothing could be done and that the matter could not be resolved. When I requested the official email address so that I could submit a written complaint, I was told that it could not be provided. I also felt that I was spoken to without proper respect or consideration. I understand that the wrong item was handed over by mistake. However, I am requesting a fair investigation and reasonable assistance to trace and recover my child's birthday dress. I do not consider it acceptable for the matter to be dismissed without a proper investigation or a clear explanation. I hereby request Meesho to: 1. Immediately investigate the return pickup with the pickup agent, delivery partner and relevant warehouse. 2. Trace and return my child's birthday dress, which was collected by mistake. 3. Arrange pickup of the correct cargo pants, which are still available at my home, and resolve the original return request appropriately. 4. Review the way my complaint was handled by customer support and provide a written response. 5. Provide an official complaint reference number and a clear timeline for resolution. Please preserve and review the relevant pickup records, delivery partner details and any available records relating to the collected item. I request a written response within 7 days of receiving this complaint. If the matter remains unresolved, I intend to pursue the appropriate remedies through the National Consumer Helpline and the competent Consumer Disputes Redressal Commission, and submit the available supporting evidence. I hope Meesho will treat this complaint seriously and resolve the issue fairly. Yours faithfully, Name: Jaihindsan Registered Mobile Number: [protected] Meesho Order ID: [protected]_1 Pickup