Consumer Complaint Against Meesho and XpressBees for Refusal to Collect Returned Product and Poor Customer Service

Respected Sir/Madam, I would like to register a formal consumer complaint against Meesho and its logistics partner, XpressBees, regarding their failure to provide return pickup services and the unprofessional behaviour of their delivery executive. I purchased a product through Meesho, but unfortunately, I received a damaged product. I immediately raised a return request through the Meesho application. Despite making multiple attempts to get the product returned, the pickup has not been completed. The situation has become extremely frustrating. When I personally contacted the XpressBees delivery executive regarding the return pickup, he clearly stated over the phone that he would not come to collect the product and that it was not his responsibility to perform the pickup. This behaviour is completely unacceptable and amounts to poor customer service and deficiency in service. I have repeatedly contacted Meesho for a resolution, but my issue remains unresolved. I request the concerned Consumer Protection Authority to: 1. Take appropriate action against Meesho and XpressBees for their failure to provide proper return services. 2. Investigate the unprofessional behaviour and refusal of the delivery executive. 3. Direct Meesho to arrange an immediate return pickup through another delivery partner. 4. Ensure a full refund of my purchase amount without further delay. 5. Take appropriate action to prevent other consumers from facing similar harassment and inconvenience. I have lost considerable time and faced unnecessary mental harassment due to the negligence of these companies. I request your intervention and appropriate action to resolve my complaint and protect my consumer rights. Thank you. Regards, Manish singh