Complaint Against Meesho for Failure to Process Return and Refund

**Subject: Complaint Against Meesho for Failure to Process Return and Refund** I am filing a consumer complaint against Meesho regarding the non-processing of my return request and the denial of my refund. I purchased a pair of jeans from Meesho for ₹649. The product I received was significantly different from the product shown in the listing pictures, due to which I decided to return it. I raised a return request within the applicable return period. The pickup was assigned to a courier partner, but no courier person came to my address for the pickup. I also did not receive any call from the courier partner regarding the pickup. Despite no actual pickup attempt being made, the return was cancelled with an incorrect status such as “Quality Failed.” I contacted Meesho through both customer care and chat support and clearly explained that nobody had visited my address for the pickup and that I had not received any pickup call. Meesho's support team assured me that my complaint had been registered and that the pickup would be arranged. However, the same issue happened again. No courier person came for the pickup, no pickup call was received, and the return was again cancelled. Now Meesho is refusing to allow me to raise another return request, stating that I have already attempted the return three times. This is unfair and unacceptable because I did not cancel or reject the pickup on any occasion. The return attempts failed because the courier partner did not actually attempt the pickup, while incorrect updates were marked in the system. I request that Meesho investigate the matter by checking the courier partner's pickup records, GPS/location records, call logs, and actual pickup attempt details. If there was no genuine pickup attempt, the return attempts should not be counted against me. **Resolution requested:** 1. Reopen/enable the return request for the jeans. 2. Arrange an actual pickup from my address. 3. Process a full refund of ₹649 after the product is returned. 4. Investigate the incorrect “Quality Failed”/failed pickup updates recorded by the courier partner. 5. Ensure that I am not penalized for failed pickup attempts that were not caused by me. 6. Take appropriate corrective action against the courier partner if false pickup attempts or incorrect status updates were recorded. I have already made multiple attempts to resolve this directly with Meesho, but the issue remains unresolved. Therefore, I am approaching the National Consumer Helpline for assistance and appropriate resolution. I am willing to provide the order details, screenshots of the return requests, cancellation updates, and records of my communication with Meesho as supporting evidence. I request that the matter be resolved at the earliest and that my rightful refund be processed.