Delay on delivery and refund isuues

I placed an order with Lollipops Boutique on 16 September 2026, for which the estimated delivery date was 30 October 2026. However, the product was not delivered within the promised timeframe. When I contacted customer support regarding the delay, I was informed that the product would be delivered on 3 November 2026. Since the product was not delivered as promised, I contacted the company again on 4 November 2026 and requested cancellation of the order and a full refund of ₹1,849. Although the company’s application shows the refund status as “Refund Completed”, I have not received the money in my original payment account. I have repeatedly attempted to contact their customer care team through the provided phone number, but nobody answers my calls. The company has neither provided the refund transaction reference number nor given me a proper explanation regarding the missing refund. This experience has caused unnecessary inconvenience, frustration and financial loss. Despite giving the company sufficient time to resolve the issue, I have not received my money or a satisfactory response. I consider this a clear case of deficiency in service and request appropriate intervention to ensure that my refund of ₹1,849 is credited immediately. I also request suitable compensation for the inconvenience and mental agony caused by the company’s negligence and lack of customer support.