Strong complaint against defective refrigerator after multiple visit by the company engineer. Refusing for replacement.

Subject: Strong Complaint Regarding Defective LG Refrigerator and Refusal to Provide Replacement I am writing to raise a serious complaint regarding the LG refrigerator we purchased on 5 September 2026. Since the date of purchase, the refrigerator has not been functioning properly and has not provided proper cooling. Despite several visits and inspections, the issue has still not been resolved. The compressor has already been replaced multiple times, but even after the latest compressor replacement, the refrigerator is still not cooling properly. The seller has repeatedly contacted engineers for the issue, but whenever the engineers visit, the same steps are repeated—either the compressor is replaced again or the issue is attributed to the electrical supply/earthing or voltage. This is not an acceptable solution for a newly purchased refrigerator. The latest inspection also involved checking the electrical socket and stating that a particular socket reading should be around 0.5, whereas the reading was reportedly 0.2. However, there is another Whirlpool refrigerator in the same premises operating on the same electrical supply/voltage without any cooling problem. This raises serious concerns about whether the electrical supply is actually the reason for the LG refrigerator's repeated failures. We purchased a new refrigerator with the expectation that it would work properly from the beginning. Instead, we have had to deal with repeated breakdowns, multiple engineer visits and compressor replacements within days of purchase. We have therefore requested a replacement of the refrigerator, rather than another repair. However, LG is currently not agreeing to the replacement. I strongly request LG to reconsider this decision and provide a replacement unit instead of subjecting us to further repairs. A newly purchased refrigerator should not require repeated compressor replacements and continuous troubleshooting immediately after purchase. Please treat this as a formal complaint and provide a clear resolution at the earliest. If the refrigerator is defective and cannot be made functional through the repairs already attempted, we should not be expected to continue accepting repeated repairs on a newly purchased appliance. I request: 1. Immediate replacement of the defective refrigerator. 2. A written explanation for why replacement is being refused despite repeated unsuccessful repairs. 3. A proper investigation into why the refrigerator has failed repeatedly since purchase. 4. A resolution without further unnecessary compressor replacements or repeated visits that do not resolve the cooling issue. I expect LG to take responsibility for this matter and provide a satisfactory resolution at the earliest.