Amount freeze

I'm unable to prepare a clear complaint from the notes you've shared. The details given ("Amount len balance" / "Complaint is against: Len balance") are too unclear for me to understand what product or service was purchased, what went wrong, or what you are asking for. Could you please share a few more details: what you purchased or what agreement was made, the name of the company or person involved, the amount and date involved, what went wrong, and any attempts you made to resolve it (calls, emails, complaints filed, etc.)? Once I have these facts, I can write a clear, factual complaint for you.