Complaint regarding repeated RO leakage, Unresolved service issue and False closure of complaint

I purchased an RO water purifier, and within just 10 days of its installation, it started leaking. I immediately raised a complaint regarding the issue. However, the technician took a considerable amount of time to visit, and even after his visit, the problem was not resolved. The very next day, the RO started leaking again. I contacted the company again and informed them about the recurring leakage issue. I was then asked to pay a visit charge, even though the problem was the same as the one reported during the first complaint. I refused to pay the visit charge and requested the company to resolve the issue properly. A technician visited again, but during the visit, he was trying to repair the RO by watching YouTube videos. Even after his repair, the leakage problem was still not resolved. I contacted the company again, after which another person/visitor was sent to inspect the RO. He opened the RO and found that two of its parts were faulty and damaged. These parts are supposed to be provided by the company. However, the company had not provided these parts to the technician/visitor who was sent for the repair. In front of us, he called the company and informed them that the parts were damaged and needed to be provided so that the problem could be resolved. After this, I received a call from the company asking whether my problem had been resolved or not. I clearly informed them that the issue was still unresolved, that the parts were damaged, and that their technician had already informed the company about the same. The company representative then told me, “Ma’am, a visitor will come and resolve your problem.” However, since then, no one has visited my house, and I have not received any further call from the company regarding the issue. Today, on 28 September 2026, I called the company again to follow up on my complaint. To my surprise, I was informed that there was no existing complaint registered in my name and that the previous complaint had been marked as “resolved.” This is completely unacceptable, as the RO is still leaking and the problem has not been resolved despite repeated complaints and multiple technician visits.