Amount refund

Hello sir hello mam mera naam Shabana Khan Hai Maine IRCT per 18 October ka ticket book kiya tha jo ki maine 24 September ko 3700 amount pay kiya tha jo ki waiting list tha aur 19 October ko Mera ticket cancel ho gaya tha uska amount total refund 3610 aane Wala tha Jo ki jis account Se Maine payment kiya tha vah Kaun Mera close ho chuka tha maine IRCTC ko email kiya tha ki mera account close ho gaya Maine unko closing later bhi submit Kiya but vah abhi bol rahe hain ki maine aapke usi close account mein amount pay kar diya hai aur Main Bank jakar check kar raha hun to usmein Koi amount nahin aaya Mera already one month pehle hi account close ho chuka hai to usmein amount kaise jaega aur vah bhi dene ke liye mana kar rahe hain