Excess RTO Charges and Non-Refund of ₹3,537 by Hero MotoCorp Dealer Fort Point – Hero Xoom 160 ZX

I purchased a Hero Xoom 160 ZX from the authorised dealer, Fort Point. At the time of purchase, the dealer charged me ₹20,533 towards RTO registration charges, whereas the actual RTO charges were ₹16,996. This has resulted in an excess collection of ₹3,537. I have been continuously following up with Fort Point for the last 3–4 days to get clarification and a refund. I have also spoken with Varsha, the General Manager, but despite repeated follow-ups, I have not received any satisfactory response or resolution. I have also raised this concern with Hero MotoCorp customer care, but I want the matter to be formally investigated. I request the concerned authorities to verify the actual RTO payment, investigate the excess amount collected by the dealer, and arrange a refund of ₹3,537. I also request a proper explanation and written response from the dealership. I expect a fair and prompt resolution to this complaint.