Complaint against Hero
This case has been closed.
MOHAMED
Thrissur · filed 1d ago
Type
Defective Product
Place
Kaipamangalam
Published
12 November 2026
Complaint Details
First Major Incident (Dec 2, 2025): The vehicle suffered a petrol leak in Ponnani while the owner was traveling to Kozhikode for an important job interview, causing severe disruption. Recurring & Escalating Defects: Following the petrol leak, the headlight malfunctioned. Severe engine missing (misfiring) and major engine trouble developed, causing frequent roadside breakdowns and rendering the vehicle unusable. Every time the vehicle is returned from service, a new issue arises—most recently, the self-start button stopped working immediately after servicing. Poor Service Center Quality: Technicians dismantled the engine head and carelessly applied silicone sealant ("silk") instead of performing a proper, permanent repair. Widespread Manufacturing Defect: Two of the complainant's friends who purchased the exact same vehicle model are also facing major issues, specifically engine oil leaks, indicating a broader quality/manufacturing defect.
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