Refund Denied

I placed an order through FNP Gift to deliver some gifts on the birthday of my Long distance Friend. Order was accepted and on the day of delivery they canceled the order. I tried to reach out customer care and had a conversation, where the representative of FNP extended their apologies to me and requested me to place the same order again. I asked twice that “it will be deliver this time right” in which they made promise and ensure me that it will be delivered. At 9pm they again canceled and due to that my entire day spoiled. Next day i asked for refund they confirmed me that amount will be refunded back to the source account within 7-8 working days. After a week again i tried same thing they again confirmed me and asked me to wait for 7-8 days. Till now no objection from my side. I waited for 20days and tried to contact them again. As per last two conversations again they convey that amount will refunded but this time they told me within 2 days and today’s 8th October and still i m waiting for my refund. NOTE: Amount was refunded to my FNP account on the same day but not in my Bank Account and entire conversation was going on the basis of same.