Formal Return and Refund Complaint Against Flipvendo – ₹6,844 Laptop Case

**Subject: Return Request Not Addressed – Flipvendo – ₹6,844** I purchased a laptop body case for ₹6,844 from Flipvendo (https://flipvendo.com/). After delivery, I found that the case was too large for my laptop because I had selected the wrong model. I raised a return request and submitted photographs, but the seller has not responded satisfactorily. Flipvendo's published Shipping & Return Policy states that returns of non-defective products are accepted within seven days of successful delivery, subject to the stated conditions. The policy also provides for customer-borne return shipping costs for wrong-model orders. I am requesting a return under this published policy. I am willing to comply with reasonable return-shipping requirements disclosed under the policy, provided the seller supplies clear return instructions. I request assistance in obtaining a response from the seller, approval of the eligible return, and a refund of ₹6,844 in accordance with the applicable policy. I can provide the order invoice, payment proof, product photographs, return request details, a copy of the published policy and records of my communications with the seller. Seller details published on its website: Flipvendo Email: [[protected]@flipvendo.com](mailto:[protected]@flipvendo.com) Phone: [protected] Address: No. 38, 1st Floor, 7th Cross, 1st Main, Sakamma Garden, Basavanagudi, Bengaluru, Karnataka – 560004. I request that this grievance be taken up for appropriate resolution. **Amount in dispute:** ₹6,844.