Missing accessories and miss behaviour by delivery agent

Respected Sir/Madam, I would like to lodge a formal consumer complaint against Flipkart regarding the delivery of a damaged product, missing accessories and repeated harassment during the replacement process. I placed an order for a Nail Clipper Set (Quantity: 10) on 16 October 2026 through Flipkart. Order ID: OD[protected] At the time of delivery, I noticed that the parcel was damaged and some accessories were missing. Therefore, I initially refused to accept the parcel. However, the delivery agent instructed me to raise a complaint through the Flipkart application and assured me that the damaged product would be collected and a fresh replacement would be provided. I also contacted Flipkart customer support, following which a replacement request was approved. Unfortunately, when the delivery agent came to collect the old product, he refused to accept it. This incident happened twice, despite the replacement already being approved by Flipkart. I am unable to understand why Flipkart approves a replacement request when its delivery personnel repeatedly refuse to collect the defective product. I have followed the instructions given by the delivery agent and customer support, yet I continue to face unnecessary inconvenience and mental harassment. This situation demonstrates a serious failure in Flipkart's customer service and delivery coordination. I have wasted considerable time trying to resolve an issue that is not caused by me. I request the National Consumer Helpline to kindly intervene and take the following action: Direct Flipkart to arrange the immediate collection of the damaged product. Ensure that I receive a completely new product with all the accessories included, or provide a full refund if replacement is not possible. Investigate why the delivery agent repeatedly refused to collect the product despite the approved replacement. Take appropriate action against the concerned service team if negligence is established. Ensure that I am not subjected to further inconvenience or harassment. I request your intervention to resolve this matter fairly and protect my rights as a consumer. I am ready to provide the order invoice, photographs of the damaged package, replacement approval details and customer support communication as supporting evidence. Kindly register my complaint and take necessary action against Flipkart. Thank you. Yours faithfully, Complainant Order ID: OD[protected] Mob -[protected]