Worng items received

I, Arman Khan, ordered a ladies' kurta, trouser, and dupatta set from Flipkart. Upon receiving the parcel, I found two old T-shirts instead of the items I had ordered. I filed a complaint with customer care, and they instructed me to initiate a return. I followed their prescribed procedure, but when their delivery agent arrived yesterday, on 9/11/2026, he refused to accept the return, stating that the items—old T-shirts—did not match the kurta and trouser set that was supposed to be in the package. I explained to him that this was precisely why I was returning the parcel: I had received these old T-shirts instead of the items I ordered. He told me to speak with customer care. I contacted customer care, and they advised me to initiate the return process again. I followed their instructions once more, clearly stating that I had received the wrong product—not what I had ordered. Today, on 10/11/2026, their delivery agent arrived again and once more refused to accept the return. I spoke to customer care, and they simply told me to initiate the return yet again. I am being harassed by these people, which is why I am filing a formal complaint against them. My parcel has been tampered with, and they are neither providing a refund nor resolving the issue. The payment was made to Flipkart via UPI (Transaction ID: UPI/[protected]/DR/Flip/INDB/art.hypg@yespay/OD33S31211239; Amount: 3068.00).