Product damage

Maine Flipkart se ek Havells ki chimani order Kari Thi. Jiski delivery open box delivery thi jab Maine dekha ki vah chimney damage hai to maine chimney Lene se mana kar diya. Mana karne ke bad Maine Flipkart ke customer care number per call kiya maine unse kaha ki mujhe is product ka replace chahie tab unhone kaha ki aap ek din ka vate Kar lijiye aapka replace ho jaega ya refund ho jaega Maine unse kaha ki mujhe refund nahin chahie mujhe reply chahie bola sar aap ek din ka wait Kar lijiye. agale din unhone Mera refund process Kar Diya Maine बार-बार unke pass call kiye unhone replace karne se mana kar diya gulab duba road Kar lijiye dobara order karne per yahi chimani mere mere ko 18000 ki dikha rha hai. Maine unko बार-बार kaha kam se kam Meri complain registrad kar dijiye unhone complaint raise karne se mana kar diya. bola is product per Ham aapki koi bhi complaint registered nahin kar sakte. Maine unko बार-बार samjhane ki koshish Kari ki ismein Meri Kya galti Hai yah to Flipkart ki or se hi galti Hui Hai to ya to aap mujhe discount do ya replace kar dijiye .unhone meri donon request maanne se mana kar diya Maine product ki safety ke liye protection fees handling fees sab kuch pay Kiya tha. Uske bavjud bhi mujhe Mera product damage Mila. Ab vah ine sabke liye mujhe hi blame kar rahe h kya aapko delivery Le leni chahie Thi uske bad hi replace ho sakta tha. lekin Maine open box delivery ka alg se pay kiya tha to main delivery kyon leta open box delivery ka matlab yahi hota h agr product aapko damage Lage to aap usko reject kar sakte hain. Lekin vah bhi manne Ko taiyar nahin Hai. Mere ko dar Mila bhi nahin na replace hua refund mein Bank ki fees Kati na vah refund Hui. Aur Flipkart ki policy mein kahin yah nahin likha hua ki agar aapko damage product milta hai to aap sirf uska refund Le sakte hain replace nahin karva sakte. Yah baat bhi Maine unko batai lekin unhone manne se mana kar diya. Ab main asha Karta Hun ki is per jaldi se jaldi kaarvayi ki jaaye aur mera product mujhe replace karva kar diya jaaye thank u.