Flipkart delayed delivery of ASUS laptop (Order OD438842310934329100) by 12+ days

I ordered an ASUS ExpertBook P3 AI PC (Intel Core Ultra 5, 16 GB/512 GB) from Flipkart on 9 October 2026, Order ID OD[protected], for ₹67,834 plus ₹743 in fees. I paid in full at the time of ordering. Flipkart promised delivery by 18 October 2026. The item shipped on 15 October and reached the Gurugram hub by 16-17 October. The delivery date was then pushed to 21 October, and the item went out for delivery on 22 October. As of 30 October 2026 it still has not been delivered, and the app now shows a new date of 31 October. This is a delay of 12 days past the promised date, with no reason given. I contacted Flipkart support on X (Twitter) several times and asked for a call from a customer care executive or the warehouse address so that I could collect the order myself. I received only generic replies, and no one resolved the issue or gave a reason for the delay. I was available and asked for a call repeatedly. I am a university student and need this laptop for my studies. Without it, my academic work has been disrupted. This delay and the lack of any proper response are a deficiency in service and an unfair trade practice under the Consumer Protection Act, 2019. I request prompt delivery or a full refund, along with compensation for the harassment and mental distress caused, and the cost of this complaint.