Complaint Against Flipkart for Failure to Provide Free Installation Service, Unfair Trade Practices, and Request for Refund and Compensation

I am writing to file a formal complaint against Flipkart regarding its failure to provide the promised free installation and demonstration service for a fan purchased through its platform. Details of the Complaint: I purchased a fan through Flipkart, which was delivered to me on 12 September 2026. At the time of purchase, Flipkart clearly mentioned that free installation and demonstration services were included with the product. Flipkart initially scheduled the installation for 15 September 2026, but the installation was not completed. Subsequently, Flipkart rescheduled the installation for 17 September 2026, 22 September 2026, and 25 September 2026. However, despite these repeated appointments, the installation was not carried out on any of these dates. Throughout this period, I contacted Flipkart's customer service multiple times. Each time, I was given another installation date, but Flipkart failed to fulfil its commitment. As of 26 September 2026, the fan had still not been installed. Furthermore, the Flipkart application subsequently showed that the installation service had been cancelled without resolving my issue. Meanwhile, the product's return period expired on 19 September 2026. Due to Flipkart's repeated failure to arrange installation, I was unable to use the fan or properly assess whether it was functioning correctly or had any defects. During my conversation with one of Flipkart's customer service executives, I was informed that the return period would start from the date of installation. However, another customer service executive subsequently informed me that the product could not be returned because the return period had expired. These contradictory statements caused further confusion and inconvenience. I believe that Flipkart's failure to provide the promised installation service, repeated rescheduling, and subsequent refusal to resolve the issue amount to a deficiency in service and may constitute an unfair trade practice. I have wasted considerable time following up with customer service and have experienced significant mental stress, frustration, and inconvenience due to Flipkart's negligence and failure to fulfil its commitment. I wanted to back my rsv7000, fan price 3360, Thanking you. Yours faithfully, Name: Lalit Patil Order ID: OD[protected] Product: Fan Purchase Price: ₹3360 Compensation Price: ₹7000 Date of Delivery: 12 September 2026 Contact Number: [protected] Address: A-62 Sidhivinayak row house near Sai vatika valiya road kodamdi Ankleshwar Gujarat 393001