Flipkart delivered me damaged product and now not replacing

URGENT – Defective TV – Replacement Being Wrongly Cancelled – Order OD[protected] I purchased an iFFALCON U65 55-inch TV under Order No. OD[protected] for ₹25,223/-. The TV has a serious internal/display defect. Flipkart initiated replacement, and the replacement item was marked Out for Delivery on 05.10.2026 at 11:44 AM. The delivery/pick-up executive came to my premises, but instead of completing the pickup/replacement, he insisted that I cancel the order, stating that otherwise his personal loss would have to be borne from his pocket. I refused cancellation and clearly informed him that the defective TV was ready for pickup. He subsequently left without completing the process. At 10:49 PM, Flipkart marked the replacement as “Delivery Failed” and stated: “Order will be cancelled as pickup of the initially delivered product failed yesterday.” This is incorrect. I never refused pickup. Further, the tracking itself shows the replacement was out for delivery on 05.10.2026 and failed on the same date, making the stated reason factually inconsistent. The replacement/return window is now approaching expiry. I therefore request immediate manual intervention and confirmation in writing that my replacement/return rights will NOT be affected or cancelled due to this failed attempt, which was not caused by me. Please arrange pickup of the defective TV and replacement immediately, or provide a full refund of ₹25,223/-. Please treat this as an urgent escalation and provide a written resolution, rather than directing me repeatedly to customer-care calls.