Rembuirsment not claimed from past 2 and half months

My name is Kavya R. The office is at Uppal, Hydrabad. (Unable to send email from official email address because Genpact will allow attaching any external attachments.) From August 6 to August 11, I was admitted to Vijayashree Hospital in Jigani. In the FHPL portal, I have filed a reimbursement claim. [protected]/1 is the claim ID. The claim has not been settled till now, even after all the necessary documentation was submitted. Would you kindly review the documentation with images that are attached and expedite the reimbursement process? In addition, one of the Aditya Birla Insurance Company persons visited my house for verification and submitted the necessary paperwork from his end. Additionally, he completed the verification at the hospital. The escalation POC did not respond to my attempts to get in touch with them. Send a team member to verify if you're still unsure. He is welcome to attend the hospital, and I am able to present all of the paperwork. Please feel free to ask me any questions. Looking forward to your earliest response.