Formal Consumer Complaint Against Domino’s for Duplicate Payment of ₹709 and Failure to Issue Refund

On the date of my order, I was charged twice for the same meal, resulting in an additional deduction of ₹709 from my account. Upon contacting Domino’s customer support regarding this issue, I was informed that the refund would be initiated and credited to my account within 4–5 working days. However, despite waiting for the promised period, it has now been over a week, and I have still not received my refund. This is extremely disappointing and reflects negligence and poor customer service on the company’s part. I have made several efforts to resolve this matter through the company’s customer support, but the issue remains unresolved. As a consumer, I should not have to repeatedly follow up to recover money that was wrongly charged for a single transaction. This incident amounts to a deficiency in service and has caused me unnecessary inconvenience, frustration, and financial loss