DEODAP ESCALATION

Dear Consumer Complaints Department, I hope this message finds you well. I am writing to formally lodge a complaint against Deodap regarding a missing items Not Working/Defective items & fake Customer service as wll as Technical glitches of mobile android app. multiple false  claims of tried reaching customer , however customer has not got a single call Neither Deodap shared any working call helpline made  available for customers to reach out to them  faced from my recent order,  included multiple products. The purchase was made through their Android app, available at https://deodap.in/. The details of my order are as follows: Order Number: #262697660 Missing Item: 1.Tortoise pooja holder  (Pack of 2) Missing 2 Order Value: Approximately Rs. 45 below is list of Not working / Totally defective items for which all evidences Vedios & Pictures already been shared and followed up via their Ticket as a well as via mail 1. adhesive towel holder -Rs 130 2.wall mounted towel hanger - adhesive rack Rs 40 3, self adhesive rod - free mount Rs 130 4.Foldable layer storage rack Rs 388 5.Hot glue gun Rs 220 6. expandable duster - pack of 2   Rs 300 Total refund of Rs : 1253 upon raising tkt#[protected] Courier Blue dart - AWB [protected] as of August 28 for those order placed on Aug 20th and received on Aug 26 Despite my numerous attempts to resolve the issue with Deodap, they have failed to provide satisfactory support. I initially trusted that my order would be fulfilled as advertised, but it has come to my attention that the company has not delivered the item in question. I requested a packaging video as proof of shipment, but Deodap stated that maintaining such video data is not feasible on their end. Additionally, they have asked me to provide an unboxing video, which I did not record due to my trust in their delivery process. I see that Deodap been. Unprofessional, leaving me no choice but to seek intervention from the appropriate government authorities to ensure justice. Nature of Complaint: 1. Non-Delivery of Paid Item: Deodap has failed to deliver the purchased product. 2. Lack of Transparency and Accountability:  despite of providing all details over application complaint tkt and via mail numerous times ,No resolution pdd 3. Unfair Treatment: Deodap's response shifts the burden of proof to the customer, which I find unjust. 4.multiple false  claims of tried reaching customer , however customer has not got a single call Neither Deodap shared any working call helpline made  available for customers to reach out to them 5. I am formally requesting your assistance in investigating this matter and enforcing the necessary actions against the company. I seek either the immediate delivery of the missing item or a full refund of Rs. 1253. No Resolution provided even after raising on portal and as promised on call communication , No mail , No refund details pdd till Sept 10 , 10.25 am PLS LOOK INYO IT ASAP; ANY UPDATES ? - > SEPT 12TH