Complaint Against Tata Motors for Excessive Engine Oil Consumption, Suspected Engine Defect, and Refusal to Provide Warranty Coverage for Tata Ace CNG Vehicle”

Subject Formal Complaint and Notice of Intended Consumer Court Proceedings Against Tata Motors – Excessive Engine Oil Consumption and Warranty Dispute Dear Tata Motors Customer Care Team, I am writing to formally register a complaint against Tata Motors regarding the excessive engine oil consumption in my Tata Ace CNG vehicle and the refusal to provide external warranty coverage for the issue. Vehicle Details and Complaint: Vehicle Model: Tata Ace CNG Odometer Reading: Approximately 43,000 km Engine Oil Consumption: The engine oil level dropped from approximately 2.2 litres to 1.2 litres after running around 5,200 km. External Oil Leakage: No visible external oil leakage has been observed. Compression Test Results: Approximately 150 in the first cylinder and 200 in the second cylinder, as reported during testing. Diagnosis: I have been informed that the engine may require opening for further inspection and repair. I am extremely concerned that my vehicle is experiencing this level of engine oil consumption despite the relatively low distance covered. I believe this matter requires a proper technical investigation and a satisfactory explanation from Tata Motors. Furthermore, I am dissatisfied with the refusal to provide external warranty coverage for this issue. I request that Tata Motors investigate whether this problem is attributable to a manufacturing defect, premature engine component failure, or another technical cause, and clarify the applicable warranty provisions in writing. My Demands: A thorough technical inspection of the engine by qualified Tata Motors personnel. A written explanation for the excessive engine oil consumption. Reconsideration of my request for external warranty coverage. Free repair or replacement of defective components if the investigation establishes that the issue is covered under warranty or is otherwise attributable to a manufacturing defect or deficiency in service. Written confirmation of the proposed resolution, including the estimated repair cost if any charges are claimed to be payable by me. Please treat this email as a formal complaint and a request for resolution before I initiate proceedings before the appropriate District Consumer Disputes Redressal Commission. If Tata Motors fails to provide a satisfactory written response and a reasonable resolution within 15 days of receiving this complaint, I reserve the right to pursue the remedies available to me under the Consumer Protection Act, 2019, including seeking appropriate compensation and reimbursement of eligible expenses, subject to the facts and applicable law. I request that you register this complaint, provide me with a complaint reference number, and escalate the matter to the appropriate senior customer care and technical team. I hope Tata Motors will take this matter seriously and resolve it fairly without requiring unnecessary legal proceedings. Vehicle Owner's Details: Name: Jatinder Kumar Vehicle Registration Number: [PB10JX0736]