Fraudulent from the Bodycraft saloon

Hello Team, I am writing to formally escalate my serious dissatisfaction with the experience I have had with Bodycraft. I have been a regular customer of Bodycraft – HSR Layout and have availed multiple services, including laser treatments and Botox. Given my continued association with Bodycraft, I had a reasonable expectation of receiving a professional and customer-centric experience. During my last visit, I specifically requested a laser treatment for my ear lobes. I was informed by the HSR Layout branch that the required equipment was not available and was therefore advised to visit the Koramangala branch. I subsequently visited the Koramangala branch with the expectation that the appropriate equipment would be available. To my disappointment, I found that the same equipment was being used, without any suitable attachment or specialised equipment for treating the ear lobes. The technician proceeded with a large laser tip, which was clearly not appropriate for the area and, as a result, the treatment did not have the expected impact. What is even more concerning is that an entire session from my face laser package was deducted for this treatment. This is highly unreasonable, considering the significant difference between a full-face session and treatment of such a small area. I should have been informed upfront and given the option to either purchase an appropriate package or pay a proportionate charge for the service. I subsequently raised this concern with your customer care team, expecting the matter to be resolved fairly. I received a call from Sarika, who committed to adding an additional session to my package as compensation for the inconvenience caused. However, despite this commitment, the additional session has still not been credited even after two months. I have made repeated attempts to contact Sarika on the number provided to me, [protected], but my calls have not been answered and my WhatsApp messages have also not received timely responses. This lack of ownership and follow-through has further aggravated an issue that should have been resolved much earlier. I find this entire experience extremely disappointing and unacceptable. As a long-standing customer, I did not expect to be put through repeated follow-ups for a resolution that was already committed by your representative. More importantly, deducting an entire session without clearly communicating the commercial implications beforehand, followed by the failure to honor the agreed compensation, raises serious concerns regarding transparency, customer handling, and service accountability. I request the take the immediate action Regards. Ratan [protected]