Blinkt Return issue

I ordered a cloth drying stand through Blinkit. When I started fixing the stand after delivery, I found that a part of the item was missing, making it incomplete and unusable. I raised a complaint with Blinkit about the missing part and requested a replacement. I did not even ask for a refund, only a replacement for the incomplete item. However, Blinkit refused to accept my complaint, stating that the store had delivered the item correctly. They further said that as per company policy they will not provide a replacement, and they are trying to close my complaint without resolving the issue. I am not satisfied with this response since the product I received is incomplete and defective. I demand that Blinkit replace the cloth drying stand with a complete and proper item, or resolve the missing part issue satisfactorily.