Refund Amount For Axis Max Life Insurance

I paid Rs 1,20,000 as premium for a policy with Axis Max Life Insurance. Due to a technical glitch, the payment did not complete properly, but the amount was still deducted from my account through my debit card, and the policy was not generated. As advised by the company, I raised this concern with Axis Max Life Insurance and submitted my bank statements as proof of the deduction. I was told that the refund or resolution may take 5 days. Even after this time, I have not received any proper response or update from the company regarding my complaint. I also raised the same concern with my bank, but without giving proper reasons, they closed my request ticket. I request that the deducted amount of Rs 1,20,000 be refunded to me at the earliest, since the payment did not result in a valid policy and the company has failed to resolve the issue despite my follow up with supporting documents.