Product not available,Refund amount not initiated too delayed.

I placed an order for a product on Amazon,Order summary Order placed 24 October 2026 Order number [protected] but since the estimated delivery date was quite far off—implying a long delay—I submitted a cancellation request that same evening. The system confirmed that the request had been placed; I did this to ensure there would be no inconvenience for the seller or Amazon. I also called customer support that evening, and they informed me that they had processed the cancellation and sent the request to the seller for approval. They assured me that once cancelled, I would receive a refund, and asked me to wait for about two to three days—specifically mentioning 48 hours. I waited for those 48 hours, but even after that time had passed, the order status still showed as "shipping." It shows that shipping has not started. So I called customer support again and asked about my product, it is not showing due to some technical error in the app but we have placed a cancel request. They said that the seller will accept, and if you accept, you will get a refund immediately. When I asked how many days I should wait for the refund, they said 5 business working days. Well, I waited for 5 business working days but again I complained to customer support that the money had not been received. They again said to wait for another 48 hours. But it did not help me at all, due to this I contacted them again today, i.e. 10th November 2026. Today too they are saying to wait for another five days. The seller has accepted the cancellation request but has not yet issued a refund. They say it will take time to do so. I didn't think it would be this late. I reached out to customer support to ask about the expected timeframe for a resolution. On one occasion, I was told to wait 48 hours, and on another, I was asked to wait five days. However, no fair resolution has been reached, and I have yet to receive a refund. I am requesting that you ensure justice is served by providing the refund, along with appropriate compensation for the time I have lost. For nearly 16 days, they have simply kept delaying the matter without providing any clear information. The core issue is: why was the product displayed as available when it was not in stock? Furthermore, if the product was unavailable, customer support should have communicated with me and processed the refund within a reasonable timeframe—neither of which has happened. I trust that you will address this and ensure a fair outcome. This was not handled correctly; the delay was on their end. When Amazon acts as an intermediary, it should not simply pass the payment directly to a third party. In cases where a product is delayed or such issues arise, Amazon should ensure justice for the customer by facilitating a prompt refund. Because the payment I made was sent directly to the third party—and they are now willing to return the funds—I have faced significant inconvenience. Therefore, I request that Amazon provide compensation.