Complaint against Airtel brand
This case has been closed.
Irfan
Shopian · filed 1d ago
Type
Misleading Advertisement
Place
Kathua
Published
12 November 2026
Complaint Details
I recharged my Airtel number with ₹399, which includes Unlimited 5G benefits. The Unlimited 5G service is shown as active in the Airtel Thanks application. However, despite using a 5G network, Airtel continues deducting my daily 2GB data allowance completely. This issue has continued for more than 7 days despite the Unlimited 5G benefit being active. This amounts to a deficiency in service and potentially misleading representation of the advertised benefits under the Consumer Protection Act, 2019. I request an immediate technical investigation, restoration of the promised Unlimited 5G service, and appropriate compensation or refund for the deficient service. If this issue is not resolved, I reserve my right to escalate the matter to the National Consumer Helpline and the appropriate regulatory authorities.
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